Privacy Policy
Effective Date: 9/18/2023
1. Introduction
Welcome to Neurovana Travel ("us," "we," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
2. Information We Collect
2.1. Personal Information
- When you use our services, you may provide us with personal information, including but not limited to:
- Name, date of birth, and contact details (e.g., email address, phone number).
- Billing and payment information, if applicable.
- Information about your travel preferences and requirements.
2.2. Non-Personal Information
- We may collect non-personal information, such as:
- Browser type and version.
- Device information (e.g., device type, operating system).
- Aggregate data about website usage patterns, such as traffic sources and page views.
2.3. Cookies and Tracking Technologies
- We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities, including:
- IP address.
- Pages visited.
- Date and time of access.
You can control these settings through your browser's privacy and security settings.
3. How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain our services, including booking accommodations and travel arrangements.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience and improve our website and services.
- To send you promotional and marketing materials (if you have opted in).
- To follow legal obligations and protect our rights.
4. How We Share Your Information
We may share your information with:
- Third-party service providers who aid us in delivering our services (e.g., hotels, airlines, tour operators).
- Legal authorities when required by law.
- Business partners or affiliates, if necessary to supply services you have requested.
5. Your Choices
- You can opt-out of receiving marketing emails by following the unsubscribe instructions included in the email.
- You can control cookies and tracking technologies through your browser settings.
6. Security
We take reasonable measures to protect your information. However, please be aware that no data transmission over the internet or method of electronic storage is entirely secure.
7. Children's Privacy
Our services are not intended for children under the age of thirteen. We do not knowingly collect personal information from children under thirteen.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be added to this page with an updated "Effective Date."
9. Your Rights and Choices
- You have the right to access, correct, or remove your personal information.
- You may request the deletion of your account and data.
- You may object to the processing of your personal information.
- You have the right to lodge a complaint with a data protection authority.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at MandyEdwards@neurovanatravel.com
Disclaimer
Neurovana Travel is an independent travel agency specializing in neurodivergent-friendly travel experiences. While we are dedicated to providing accurate and helpful information, we want to make it clear that:
- We are not affiliated with any specific brands, products, or services mentioned on our website, in our blog posts, newsletters, or recommendations.
- All references to items, accommodations, activities, and services are based on our firsthand experiences and are provided as our personal recommendations.
- We do not endorse or guarantee the quality, safety, or suitability of any third-party products or services mentioned or linked to on our platform.
- Individual preferences and needs may vary, and what works well for one traveler or family may not be the best fit for another. It is essential for travelers to conduct their own research and assessments to ensure that any choices made align with their unique requirements and expectations.
- Any information provided on our website, in our blog posts, newsletters, or other communications is for informational purposes only and should not be considered as professional advice, diagnosis, or treatment. We strongly encourage travelers to consult with relevant professionals, such as medical or sensory specialists, when making travel decisions.
Our goal at Neurovana Travel is to help neurodivergent travelers and their families in creating memorable and enjoyable travel experiences by sharing insights and offering customized travel planning services. If you have any questions or require further information, please feel free to contact us directly.
Terms and Conditions
1. Acceptance of Terms
By accessing and using the services provided by Neurovana Travel, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our services.
2. Booking Policies
- All bookings made through Neurovana Travel are subject to availability and confirmation.
- Payment for bookings must be made in accordance with the payment terms specified at the time of booking.
- Cancellation and refund policies may vary depending on the type of service or accommodation booked. Please review the specific cancellation and refund terms provided at the time of booking.
3. Traveler Responsibilities
- Travelers are responsible for providing accurate and complete information during the booking process.
- Travelers must comply with all applicable laws, regulations, and travel requirements of the chosen destination.
- It is the traveler's responsibility to obtain any necessary travel documents, such as passports and visas.
4. Privacy and Data Security
- Neurovana Travel takes privacy and data security seriously. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
5. Limitation of Liability
- Neurovana Travel acts as an intermediary between travelers and third-party service providers, such as airlines and hotels. While we make every effort to ensure a smooth travel experience, we are not responsible for any disruptions, delays, or issues caused by third-party providers.
- We do not guarantee the accuracy, completeness, or suitability of the information provided on our website or through our services. Travelers are encouraged to conduct their research and assessments.
6. Changes to Terms and Conditions
Neurovana Travel reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website with an updated "Effective Date."
7. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at MandyEdwards@neurovanatravel.com
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your computer or mobile device when you visit websites. They are widely used to make websites work efficiently and improve your browsing experience. This policy explains how Neurovana Travel uses cookies and similar technologies on our website.
2. Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit. This data is used to improve the website's performance and functionality.
- Functionality Cookies: These cookies allow our website to remember choices you make (e.g., language preferences) and provide enhanced features.
3. How We Use Cookies
We use cookies for various purposes, including:
- Keeping you signed in.
- Understanding how you use our website.
- Providing personalized content.
- Improving our website's functionality.
4. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can delete or block cookies, but doing so may affect your ability to use some features of our website.
5. Third-Party Cookies
We may use third-party services that may also set cookies on our website. These cookies are subject to the third parties' cookie policies.
6. Changes to Our Cookie Policy
Neurovana Travel reserves the right to update or modify this Cookie Policy at any time. Any changes will be posted on our website with an updated "Effective Date."
7. Contact Information
If you have any questions or concerns regarding our Cookie Policy, please contact us at MandyEdwards@neurovanatravel.com
Booking Policy
1. Booking Process
- All bookings made through Neurovana Travel are subject to availability and confirmation.
- When you submit a booking request, we will send you a confirmation email containing the details of your booking.
2. Payment Terms
- Payment for bookings must be made in accordance with the payment terms specified at the time of booking.
- We accept various payment methods, and specific payment instructions will be provided during the booking process.
3. Cancellation and Refund Policies
- Cancellation and refund policies may vary depending on the type of service or accommodation booked.
- Please review the specific cancellation and refund terms provided at the time of booking to understand the applicable policies.
4. Traveler Responsibilities
- Travelers are responsible for providing accurate and complete information during the booking process.
- It is the traveler's responsibility to ensure compliance with all applicable laws, regulations, and travel requirements of the chosen destination.
5. Changes to Bookings
- If you need to make changes to your booking, please contact us promptly. Changes may be subject to additional fees and availability.
6. Contact Information
If you have any questions or concerns regarding our Booking Policy, please contact us at MandyEdwards@neurovanatravel.com
Terms of Use for Interactive Features
1. User Responsibility
- By participating in the interactive features on the Neurovana Travel website, you agree to comply with these Terms of Use. Failure to do so may result in the suspension or termination of your access to these features.
2. Respectful Conduct
- Users must engage in respectful and courteous communication within the interactive features, including forums, comments, and user-generated content.
- Any content posted that is offensive, discriminatory, or violates the rights of others will not be tolerated and may be removed.
3. User-Generated Content
- Users may contribute content, such as reviews or comments, to our interactive features.
- Neurovana Travel reserves the right to review, moderate, and remove any user-generated content that violates these Terms of Use or is deemed inappropriate.
4. Ownership and License
- When you submit content to our interactive features, you grant Neurovana Travel a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute that content.
- This license allows us to display and share user-generated content within our website and promotional materials.
5. Indemnification
- Users are responsible for the content they post and agree to indemnify and hold Neurovana Travel harmless from any claims or damages arising from their contributions.
- We do not endorse or take responsibility for the accuracy or reliability of user-generated content.
6. Changes to Terms of Use
Neurovana Travel reserves the right to update or modify these Terms of Use for Interactive Features at any time. Any changes will be posted on our website with an updated "Effective Date."
7. Contact Information
If you have any questions or concerns regarding our Terms of Use for Interactive Features, please contact us at MandyEdwards@neurovanatravel.com
Terms of Use for User-Generated Content (UGC)
1. User-Generated Content
By submitting content, such as reviews, comments, or posts, to the Neurovana Travel website, you agree to comply with the following Terms of Use for User-Generated Content:
2. Ownership and License
- You retain ownership of the content you submit but grant Neurovana Travel a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute that content.
3. Content Guidelines
- Content must be relevant to the topic of neurodivergent-friendly travel and adhere to our standards of respectful conduct.
- Content should not contain offensive language, personal attacks, or discriminatory remarks.
- Self-promotion, advertising, and spamming are not allowed.
4. Content Moderation
- All content submitted is subject to moderation. Neurovana Travel moderators will review and assess content based on our guidelines.
- Content that violates these guidelines or is deemed inappropriate may be removed or edited by our moderators without notice.
5. Reporting Inappropriate Content
- Users are encouraged to report any content they believe violates our guidelines using the reporting tools provided on our platform.
6. Disclaimer
- Neurovana Travel does not endorse or take responsibility for the accuracy or reliability of user-generated content. Users should exercise their discretion when relying on information provided by others.
7. Changes to Terms of Use for UGC
Neurovana Travel reserves the right to update or modify these Terms of Use for User-Generated Content at any time. Any changes will be posted on our website with an updated "Effective Date."
8. Contact Information
If you have any questions or concerns regarding our Terms of Use for User-Generated Content, please contact us at MandyEdwards@neurovanatravel.com
User-Generated Content Moderation Policy
1. Purpose of Moderation Policy
Neurovana Travel aims to provide a safe and welcoming environment for users to contribute content, such as reviews, comments, and posts, to our website. To ensure the quality and appropriateness of user-generated content, we have established the following content moderation policy:
2. Content Moderation
- All user-generated content submitted to our platform is subject to moderation. Our moderators will review and assess content based on the guidelines outlined in our Terms of Use and User Forums Rules and Guidelines.
- Content that violates these guidelines or is deemed inappropriate may be removed or edited by our moderators without notice.
3. Guidelines for User-Generated Content
- Content should be relevant to the topic of neurodivergent-friendly travel and contribute to constructive discussions.
- It must adhere to our standards of respectful conduct, free from offensive language, personal attacks, or discriminatory remarks.
- Users should not use the platform for self-promotion, advertising, or spamming.
4. Reporting Inappropriate Content
- Users are encouraged to report any content they believe violates our guidelines by using the reporting tools provided on our platform.
- Reported content will be reviewed by our moderators, and appropriate actions will be taken.
5. Ownership and License
- Users retain ownership of the content they submit to our platform but grant Neurovana Travel a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute that content.
6. Disclaimer
- Neurovana Travel does not endorse or take responsibility for the accuracy or reliability of user-generated content. Users should exercise their discretion when relying on information provided by others.
7. Changes to Moderation Policy
Neurovana Travel reserves the right to update or modify this User-Generated Content Moderation Policy at any time. Any changes will be posted on our website with an updated "Effective Date."
8. Contact Information
If you have any questions or concerns regarding our User-Generated Content Moderation Policy, please contact us at MandyEdwards@neurovanatravel.com
Accessibility Statement
1. Commitment to Accessibility
Neurovana Travel is committed to ensuring accessibility for all visitors to our website, including those with disabilities. We strive to provide an inclusive and user-friendly online experience.
2. Web Accessibility Standards
- Our website is designed and developed following the Web Content Accessibility Guidelines (WCAG) 2.1, which provide guidelines and success criteria for creating accessible web content.
- We regularly review and update our website to maintain compliance with these standards.
3. Accessible Features
- We have implemented various accessibility features to enhance user experience, including alt text for images, keyboard navigation support, and compatibility with screen readers.
- We provide text alternatives for non-text content to ensure information is accessible to all users.
4. Ongoing Improvement
- We continually strive to improve our website's accessibility by incorporating user feedback and staying informed about best practices in web accessibility.
5. Contact Information
If you encounter any accessibility issues while using our website or have suggestions for improvement, please contact us at [contact email]. We value your input and are committed to resolving accessibility concerns promptly.
6. Third-Party Content
While we strive to ensure our website is accessible, some third-party content or features may not be fully accessible. We encourage users to contact us with any issues encountered.
7. Compatibility
Our website is designed to be compatible with popular web browsers and assistive technologies. We recommend using the latest versions of these tools for the best experience.
8. Future Updates
Neurovana Travel is dedicated to maintaining and improving the accessibility of our website. We will regularly review and update this Accessibility Statement to reflect our ongoing commitment to accessibility.
GDPR Legal Compliance Statement
1. General Data Protection Regulation (GDPR) Compliance
Neurovana Travel is committed to safeguarding the privacy and data protection rights of our users and clients. We take the necessary steps to comply with the European Union's General Data Protection Regulation (GDPR).
2. Personal Data Collection
- We collect and process personal data only for legitimate purposes, such as booking and providing travel services.
- Users have the right to access, correct, or delete their personal data upon request.
3. Consent and Transparency
- We obtain explicit consent from users before collecting and processing their personal data.
- We provide clear and transparent information about how we use personal data through our Privacy Policy.
4. Data Security
- We employ robust security measures to protect personal data from unauthorized access, disclosure, or alteration.
- Data breach notification procedures are in place to comply with GDPR requirements.
5. Data Transfer
- We ensure that any transfer of personal data outside the European Economic Area (EEA) complies with GDPR regulations.
- We may use Standard Contractual Clauses (SCCs) or other legally approved mechanisms for data transfers.
6. Data Retention
- We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
- Users can request the deletion of their data when it is no longer needed for these purposes.
CCPA Legal Compliance Statement
1. California Consumer Privacy Act (CCPA) Compliance
Neurovana Travel is committed to respecting the privacy rights of California residents in accordance with the California Consumer Privacy Act (CCPA).
2. Personal Information Collection
- We collect personal information from California residents only for legitimate business purposes, such as processing bookings and providing travel services.
- Users have the right to access, delete, or opt-out of the sale of their personal information.
3. Notice and Consent
- We provide clear and accessible notice to California residents about the categories of personal information collected and the purposes for which it is used.
- Users have the right to opt-out of the sale of their personal information.
4. Data Security
- We implement robust security measures to protect personal information from unauthorized access, disclosure, or alteration.
- Data breach notification procedures are in place to comply with CCPA requirements.
5. Data Sharing
- We do not sell personal information of California residents to third parties.
- We may share personal information for legitimate business purposes, as described in our Privacy Policy.
6. Data Retention
- We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
- Users can request the deletion of their data when it is no longer needed for these purposes.
Accuracy Disclaimer
1. Accuracy of Information
While we make every effort to provide accurate and up-to-date information, Neurovana Travel cannot guarantee the accuracy, completeness, or reliability of all information presented on our website or in our communications. This disclaimer covers various aspects of information, including but not limited to:
- Travel Details: Information related to travel itineraries, transportation options, and accommodations may be subject to change. Travelers are encouraged to verify these details with relevant service providers before making bookings.
- Destination Information: Details about destinations, including cultural insights, attractions, and local regulations, may change over time. Travelers should cross-check this information with official sources or tourism authorities to ensure they have the most current and accurate data.
- Prices: Prices for travel services, flights, accommodations, and activities may fluctuate based on various factors. While we strive to provide accurate pricing information, travelers are advised to contact us for verification or visit the official websites of service providers for the latest pricing details.
2. Cross-Checking Information
To ensure the most reliable and up-to-date information for your travel plans, we recommend that travelers cross-check information with official sources or contact Neurovana Travel directly for verification. Our team is here to assist you in planning your journey and addressing any questions or concerns you may have.
Risk Disclaimer
1. Acknowledgment of Travel Risks
Travel, including adventure and thrill-seeking activities, inherently carries various risks. Neurovana Travel wants all travelers to be aware of and acknowledge the potential risks associated with travel. These risks may include, but are not limited to:
- Adventure Activities: Participating in adventure activities, such as hiking, scuba diving, or extreme sports, can involve inherent dangers and uncertainties.
- Travel to Unfamiliar Places: Visiting unfamiliar destinations may expose travelers to unique challenges, including language barriers, cultural differences, and changes in local conditions.
- Health Concerns: Travelers should be aware of health-related risks, including exposure to new diseases or illnesses, and should stay informed by monitoring guidance from the Centers for Disease Control and Prevention (CDC) and local health officials.
2. Monitoring Travel Advisories
Travelers are strongly encouraged to stay informed about travel advisories and health concerns related to specific destinations. This may include regularly checking updates from the CDC and local health authorities. Travel advisories and health guidelines may change, and travelers should take appropriate precautions and follow recommended safety measures.
3. Traveler Responsibility
Travelers are responsible for making informed decisions regarding their travel plans. It is essential to assess individual capabilities, health conditions, and preferences when considering travel activities and destinations. Neurovana Travel recommends that travelers thoroughly research their chosen destinations, assess potential risks, and take appropriate precautions to ensure their safety and well-being during their journey.
Liability Disclaimer
1. Third-Party Service Providers
Neurovana Travel acts as an intermediary between travelers and various third-party service providers, such as airlines, hotels, tour operators, and transportation companies. While we strive to provide a seamless travel experience, we want travelers to be aware of certain aspects related to third-party services:
- Neurovana Travel's Role: We facilitate travel bookings and arrangements with third-party service providers on behalf of our clients. However, Neurovana Travel does not own or operate these services.
- Responsibility: Neurovana Travel will not be held liable for any disruptions, issues, delays, cancellations, injuries, or damages that may occur during the provision of services by third-party providers. This includes, but is not limited to, airlines, hotels, tour operators, and transportation services.
2. Review of Terms and Conditions
Travelers are strongly encouraged to review and understand the terms and conditions of service providers with whom they have booked travel arrangements. These terms and conditions may include policies related to cancellations, delays, refunds, liability, and other aspects of the travel experience.
- Careful Consideration: Travelers should carefully consider the terms and conditions before booking and be aware of any contractual obligations or responsibilities outlined by third-party service providers.
3. Traveler Responsibility
Neurovana Travel emphasizes the importance of traveler responsibility when engaging with third-party service providers. Travelers should take the time to read and understand the terms and conditions, communicate directly with service providers when necessary, and take any necessary precautions to ensure a smooth and enjoyable travel experience.
Medical Disclaimer
1. Medical Conditions and Travel
Neurovana Travel is committed to ensuring the safety and well-being of all travelers, including those with specific medical conditions or concerns. Traveling with certain medical conditions, such as heart or lung conditions or the presence of implants, requires careful consideration and preparation. Here are key aspects of our medical disclaimer:
- Medical Conditions: Travelers with known medical conditions affecting the heart, lungs, or other vital systems should be aware of the potential challenges and risks associated with travel.
- Implants: Individuals with medical implants or devices should be informed about how these devices may be affected during travel, including security screenings at airports.
2. Consultation with Healthcare Providers
Neurovana Travel emphasizes the importance of travelers consulting with their healthcare providers before embarking on any travel plans. Personalized travel advice from a qualified healthcare professional is essential to ensure that travel is safe and suitable for individuals with specific medical conditions.
- Pre-Travel Assessment: Travelers should undergo a pre-travel assessment with their healthcare provider to evaluate their overall health, assess the impact of travel on their condition, and receive guidance on necessary precautions and medications.
- Medications and Medical Supplies: Travelers with medical conditions should ensure they have an adequate supply of medications and any necessary medical supplies during their journey.
- Emergency Plans: It is advisable for travelers to develop an emergency plan in consultation with their healthcare provider, including instructions for managing medical issues while traveling and contact information for local healthcare resources at their destination.
3. Traveler Responsibility
Travelers are ultimately responsible for their health and safety during travel. Neurovana Travel encourages travelers to take an active role in their health management and to communicate openly with their healthcare providers about their travel plans and needs.
Website Terms of Service
1. Acceptance of Terms
Welcome to the Neurovana Travel website (the "Website"). By accessing and using the Website, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Website.
2. Use of the Website
- You may use the Website for personal and non-commercial purposes only.
- You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Intellectual Property
- The content, design, graphics, and logos on the Website are protected by intellectual property laws and are the property of Neurovana Travel.
- You may not reproduce, modify, distribute, or display any part of the Website without prior written consent.
4. User-Generated Content
- Users may submit content, including reviews and comments. Neurovana Travel reserves the right to moderate and remove content that violates our policies.
- By submitting content, you grant Neurovana Travel a non-exclusive, royalty-free, worldwide license to use, display, and reproduce it.
5. Links to Third-Party Websites
- The Website may contain links to third-party websites. Neurovana Travel is not responsible for the content or practices of these sites and does not endorse them.
- Your use of third-party websites is subject to their respective terms and policies.
6. Limitation of Liability
- Neurovana Travel is not liable for any damages or losses resulting from your use of the Website or reliance on its content.
- We do not guarantee the accuracy, completeness, or availability of the Website.
7. Changes to Terms
- Neurovana Travel reserves the right to modify these Terms at any time. Your continued use of the Website